Reservation condition
1-CONTRACT and DEPOSIT
Direct Sale on our site: Your reservation validated by you entails the acceptance of our general conditions of sale. Upon receipt of your reservation, an automatic confirmation will be sent to you immediately by email by our system, your reservation will be firm and definitive only after validation by us within 24 hours by sending an email also confirming the payment of the deposit that you made by credit card provided during your online reservation. Deposit amount: A deposit of the amount of the 1st night is systematically collected when booking online by credit card through a secure 3Dsecure payment (Mastercard or Visa). The balance is to be paid upon arrival.
Direct Sales ONLY – For the Christmas period (from the last weekend of November to January 5th) we ask for a deposit of the amount of the 1st night upon reservation. Unlike other periods of the year, the balance of the stay must be paid no later than 1 month before the day of arrival, the balance is due and collected. In the event of non-payment of the balance before the 1 month deadline, the reservation becomes null and void and the deposit is retained by the owner. Beyond the due date for payment of the balance, the customer is liable for payment of the remainder of the stay, the reservation then becomes firm and final. Payment of the balance of the stay can be made by French check, credit card (Visa or Mastercard) we will send you the link to proceed to secure payment or by bank transfer.
2-RATES
The rates mentioned on our site vary according to the period or season, a base price is indicated for each room category (from..), you will find the prices of the rooms corresponding to your dates of stay in the Eviivo online booking module.
For reservations made on the online web sites (Booking, Expedia, Hotel.com …), the price is increased by 15 € / per night and per room for the PINOT and MUSCAT rooms and 25 € / night for the RIESLING room and SYLVANER suite, this amount is not charged in the case of a direct reservation (by email, by phone or on our own website).
3-ACCEPTED PAYMENTS
Cash in Euros only on site, bank transfer, postal order. Credit cards are only accepted for bookings made per internet. (credit card payment is not accepted at home)
For foreign countries, we ask to pay us the deposit:
– By credit card (Visa or MasterCard)
– U.E countries (Euro zone): by bank transfer, upon request when booking online. The possible transfer fees are entirely your responsibility to specify it to your bank when the transfer request, otherwise we would be forced to ask you on your arrival.
For a last minute booking (less than 7 days before arrival) we ask the payment of the deposit only by credit card (Visa or MasterCard)
4-CANCELLATION – DIRECT SALE ONLY
In case of cancellation of the reservation, it must be notified by registered letter.
The deposit will be systematically retained. We also reserve the right to request payment of the entire stay in case of cancellation received within 48 hours before arrival. Any shortened stay will be due in its entirety. In case of no-show, there will be no refund
For the Christmas period (last weekend of November to January 3): In case of cancellation of the customer more than 1 month before the date of arrival the amount of the deposit remains acquired to the owner, less than 1 month before the arrival the amount of the balance of the stay is due and remains acquired to the owner whatever the reasons.
5-CANCELLATION – CANCELLATION – SELLING SITES ONLY (Booking, Expedia, Hotel.com … etc)
In case of cancellation of the reservation more than 30 days before the date of arrival, the deposit will be systematically kept.
In case of cancellation of the reservation less than 30 days before the date of arrival, the entire stay will be charged to the credit card indicated at the time of booking.
Any shortened stay will be due in its entirety.
In case of no-show, there will be no refund
6-DIVERS
A minimum of 2 nights is required for all bookings, we reserve the right to request 3 nights during high season periods or some extended weekends, you can view our availability in real time on the page “availabilities and bookings online “.
(* These booking conditions supplement the terms of sale “Gîtes de France”)
GENERAL CONDITIONS OF SALE – Gîtes de France
Article 1
This contract is intended exclusively for reserving stays in Bed & Breakfast facilities approved by the locally competent departmental or interdepartmental branch on behalf of the Fédération Nationale des Gîtes de France.
The Fédération Nationale des Gîtes de France may in no case be held liable for the use of its contracts by third parties or for non-tourism purposes.
Guests will receive a warm reception. The proprietor undertakes to personally welcome them with every desirable attention, facilitating their stay and helping them get to know the region.
Article 2
Length of stay: The guest who signs the present agreement, entered into for a fixed period of time, may in no case invoke any right to remain in the premises.
Article 3
Conclusion of the agreement: The reservation becomes effective when the guest has sent to the proprietor a deposit of 25% of the total price of the stay, with a minimum of one night per room reserved, and a copy of the signed agreement, before the date indicated on the back. The second copy of the agreement is to be kept by the guest. Prices are inclusive of all charges according to the description, excluding tourist tax.
Article 4
No right of withdrawal: For bookings made by letter, telephone or Internet, the renter does not have the right of withdrawal, pursuant to article L121-21-8 of the Consumer Code relating in particular to accommodation services provided at a given date or according to a given frequency.
Article 5
Cancellation by the guest: Any cancellation must be made by mail or faxed to the proprietor.
- a) Cancellation before start of stay: if the cancellation is made more than 24 hours before the start of the stay, the deposit is kept by the proprietor. If the cancellation occurs less than 24 hours before the start of the stay, the deposit is kept by the proprietor, who will also require payment of the balance of the price of the stay.
- b) If the guest does not arrive before 7:00 p.m. on the days scheduled for the start of the stay, the present agreement becomes null and void, and the proprietor may dispose of his rooms. The deposit is kept by the proprietor, who reserves the right to claim the balance of the price of the stay.
- c) If the stay is cut short, the full price corresponding to the initial stay is kept by the proprietor. Additional services not taken will not be refunded.
Article 6
Cancellation by the proprietor: If the proprietor cancels the stay before its start, he must inform the guest of this by registered letter with confirmation of receipt.
Without prejudice to actions for compensation for any damages suffered, the amounts paid will be immediately refunded to the guest. You will also receive compensation at least equal to the penalty you would have owed if you had cancelled the reservation at that date.
Article 7
Arrival: You must present yourself on the date specified and at the times mentioned in the present agreement. In the event of a late or postponed arrival, you must notify the proprietor in advance.
Article 8
Payment of balance: The balance is to be paid director to the proprietor upon arrival.
Additional food, beverages and services not mentioned in the present agreement must be paid to the proprietor at the end of the stay.
Article 9
Tourist tax: The tourist tax is a local tax which you must pay to the proprietor, who then turns it over to the public treasury.
Article 10
Use of premises: You must respect the peaceful nature of the premises and use them in keeping with their intended use. You undertake to return the rooms in good condition.
Article 11
Capacity: The present agreement is established for a specific number of persons. If the number of guests exceeds this number, the proprietor may refuse the additional guests.
This refusal may in no case be considered a change in or breach of the contract at the proprietor’s initiative, so that if more guests leave than were refused, no refund will be given.
Article 12
Pets: The present contract specifies whether you may or may not bring along a pet. If you do not comply with this clause, the service provider may refuse to accept the pets.
This refusal may in no case be considered a change in or breach of the contract at the proprietor’s initiative, so that if the guest leaves, no refund will be given.
Article 13
Disputes: Any complaint relating to the condition of the premises must be submitted to the departmental or interdepartmental branch of Gîtes de France within three days following the starting date of the holiday.
Any other complaint relating to a stay must be sent by letter as quickly as possible to the departmental branch of Gîtes de France that has the authority to issue a proposal in favour of an amicable agreement.
These provisions are without prejudice to any legal actions brought by you or by the proprietor.